Support Insights Podcast | CX & Customer Support Podcast by SentiSum

Ep. 17: Trends in customer service; Best practice tips for Zendesk users [Feat. Teresa Anania, VP Global Customer Success at Zendesk]

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This week on the State of Customer Service Podcast, we've got the incredible Teresa Anania.

Teresa is VP Global Customer Success at Zendesk.

Her role places her right at the heart of the customer service world. Every day Teresa and her team are focused on sharing best practice and problem-solving for customer service teams at the most successful global companies.

We got the answer to three core questions:

  1. What are the top three trends facing customer support leaders right now?
  2. What principles does Zendesk follow to deliver a great customer experience?
  3. What are three ways Zendesk users can maximise ROI from Zendesk?
  4. Bonus: Teresa's advice to those wanting to get to VP-level leadership

    5. This is a rare opportunity to hear from someone who talks to and helps support teams from all over the world.

    ...more
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    Support Insights Podcast | CX & Customer Support Podcast by SentiSumBy SentiSum