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Nick and Michael dive into the power of patient follow-ups and how small gestures can drive big results for urgent care clinics. They discuss how a simple thank-you card, a follow-up text, or an automated voicemail can improve patient retention, boost repeat visits, and even increase revenue. Drawing insights from Unreasonable Hospitality, they explore how making patients feel seen and valued can create lasting loyalty. Plus, they break down practical ways clinics can automate follow-ups, train staff, and implement strategies that turn one-time visitors into lifelong patients. Don’t miss this actionable conversation on why the fortune is in the follow-up!

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⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠🎵 Intro/Outro Music by Devin Smith:

https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ

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