📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

In the final episode of 2024, Nick and Michael share a comprehensive framework for setting both personal and professional goals for the upcoming year. They break down their company's most successful year and introduce a detailed personal roadmap approach that covers family, finance, fitness, relationships, lifestyle, spiritual, and business objectives. Drawing from their own experiences, they discuss the importance of disciplined goal-setting, paying yourself first financially, maintaining healthy relationships, and prioritizing physical health as business leaders. The hosts emphasize that while business goals might be easier to set, personal development requires equal attention and strategic planning.

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

In this reflective episode, Nick and Michael dive into their 2024 Spotify Wrapped statistics, celebrating a year of significant growth for Walk-Ins Welcome. They share impressive metrics including 92% new listeners, expansion to 11 countries, and 75% more streams compared to the previous year. The hosts discuss their most popular episode (#145 on retargeting secrets) and their evolution into what they describe as "micro-influencers" in the urgent care space. They also preview exciting developments for 2025, including monthly webinars, potential studio upgrades with AI-powered video switching, and their first in-studio guest interview. The episode concludes with a heartfelt thank you to their listeners and an open invitation for audience feedback on future content directions. For those interested in urgent care marketing strategies or attending their upcoming webinars, listeners can reach out to [email protected].

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🚨  Register for our upcoming webinar: https://webinars.patientcaremarketingpros.com/2025-plan

Get started on your journey to better well-being with her free High Performance Indicator assessment at healthcareelevation.com/HPI.

Nick is sitting down with LynAnn Weaver, founder of Healthcare Elevation Partners and certified high-performance coach, to discuss burnout in healthcare. Drawing from her incredible journey of overcoming a life-changing accident and her extensive background in healthcare administration, LynAnn shares practical strategies for recognizing and beating burnout. She offers valuable insights on how healthcare professionals can achieve sustainable success without sacrificing their well-being, especially during the stressful holiday season.

About LynAnn:

LynAnn Weaver is a trailblazer in the fusion of leadership, business growth, and high performance coaching, and she’s on a mission to transform healthcare. As the founder of Healthcare Elevation Partners, LynAnn combines her extensive experience and passion for elevating physician and healthcare leader performance and wellbeing with a powerful message that healthcare professionals can’t afford to miss.

As a Certified High Performance Coach through the High Performance Institute, holding an MBA with a focus on healthcare administration, from the University of Colorado - Denver, and as a former neurosciences service line director, LynAnn has led her teams to national recognition in stroke care, accelerated volume growth of numerous individual physicians, practices and service lines by 30-67% and made a significant impact on patient outcomes, financial growth, and team cohesion. She’s a powerhouse speaker who recently became a semi-finalist in the Great American Speak Off, captivating audiences with her unique blend of expertise and inspiration.

LynAnn’s journey isn’t just about professional achievements; it’s a testament to resilience. After surviving a devastating car accident that left her unable to walk, LynAnn defied the odds and made a full recovery, emerging stronger and more determined to make a positive impact than ever. Her story and leadership philosophy resonate deeply with healthcare professionals facing burnout, staffing shortages, and overwhelming demands.

In her podcast interviews, LynAnn delivers actionable, evidence-based strategies that healthcare leaders can implement immediately. From driving patient referrals to boosting efficiency and influence to fostering positive team dynamics and preventing burnout, LynAnn provides the roadmap for sustainable, high-performance success in healthcare.

Connect with HealthCARE Elevation:

https://www.healthcareelevation.com/

https://www.youtube.com/@HealthCAREElevation

Connect with LynAnn:

www.instagram.com/lynannweaver

www.facebook.com/lynannweaver

www.linkedin.com/in/lynannweaver

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🚨  Register for our upcoming webinar: https://webinars.patientcaremarketingpros.com/2025-plan

Get your FREE two-month trial of CyrenCare by mentioning the podcast! https://calendly.com/kathychae-cyrencare/cyrencare?month=2024-11

In this episode of Walk-Ins Welcome, Kathy Chae, co-founder and CEO of CyrenCare, discusses her innovative software solution that's transforming patient intake at urgent care centers and emergency departments. Before founding CyrenCare, Chae worked in emergency medicine specializing in post-cardiac arrest care, studied architecture at MIT, and even ran a Korean BBQ restaurant in Seoul. Her software allows patients to provide their medical history and symptoms through a QR code system while waiting, reducing redundant questioning and improving door-to-provider times by 25-50%. The system integrates with various EMR systems, including Epic and Athena, and offers a simple widget solution for immediate implementation. Chae announces a special two-month free trial offer for Walk-Ins Welcome listeners, which includes complimentary setup and customization for urgent care facilities.

About Kathy:

Kathy is the co-founder and CEO of CyrenCare, where she is transforming emergency and urgent care workflows by revolutionizing patient-provider communication. CyrenCare enhances efficiency by engaging patients to capture triage and HPI notes before they see a provider, streamlining clinical processes and improving outcomes.

A seasoned emergency medicine specialist trained at Samsung Medical Center, Kathy formerly served as an Assistant Professor at Ajou University in South Korea. Specializing in post-cardiac arrest care and resuscitation, she conducted research funded by the National Research Foundation of Korea, resulting in multiple peer-reviewed publications. She spearheaded innovations in physician-to-physician communication within the Emergency Department, which inspired her to tackle fragmented patient-provider interactions.

Kathy integrates her expertise in medicine, digital health, machine learning, and design—bolstered by digital health, architecture and design studies from MIT,  Sungkyunkwan University and Hongik University—to drive innovation at CyrenCare.

Connect with CyrenCare:

https://www.cyrencare.com/ 

https://www.linkedin.com/company/cyrencare 

https://www.facebook.com/cyrencare 

https://twitter.com/CyrenCare

Connect with Kathy:

https://www.linkedin.com/in/minjung-kathy-chae/

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

In this episode, Kristin Rastatter, Advocacy Manager at the Urgent Care Association (UCA), shares her unique journey from Meals on Wheels to urgent care advocacy. The discussion centers on UCA's initiatives with the Centers for Medicare & Medicaid Services (CMS) to secure fair reimbursement for urgent care centers. Kristin details how a recent congressional letter with 26 bipartisan signatures led to CMS including urgent care in their Request for Information (RFI), marking significant progress in their advocacy efforts. She emphasizes how urgent care centers can help address emergency department overcrowding and serve underserved communities when properly supported. The episode provides practical steps for getting involved in advocacy, from UCA membership to organizing site visits with legislators, highlighting that advocacy is more approachable and relationship-focused than many might expect. Kristin encourages listeners to participate in upcoming initiatives, including Senate outreach and the Capitol Hill Advocacy Day in February.

About Kristin:

Kristin Rastatter serves as Advocacy Manager at the Urgent Care Association (UCA). Her journey into the non-profit sector began with her work at Meals on Wheels, where she discovered her passion for helping others. In her role there, she focused on advocacy and outreach, volunteer management, developing programs for elderly recipients, and fundraising to sustain the organization’s services.

Kristin is dedicated to advocating for Urgent Care. She is actively involved in several key initiatives, including collaborating with UCA’s lobbyist, McDermott+, to engage with the Centers for Medicare & Medicaid Services (CMS). Together, they are working to develop new initiatives aimed at reducing emergency department overutilization and ensuring fair payment for Urgent Care services.

These efforts highlight Kristin’s commitment to advancing the Urgent Care industry and ensuring it continues to provide essential services to communities.

Get Involved with the Urgent Care Association:

https://urgentcareassociation.org/uc-advocacy/

Connect with Kristin:

https://www.linkedin.com/in/kristin-rastatter-b862b1255/       

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🎵 Intro/Outro Music by Devin Smith

https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ

🔗 Stay connected with Patient Care Marketing Pros!

Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://patientcaremarketingpros.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/patientcaremarketingpros⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/patientcaremarketingpros⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/patient-care-marketing-pros/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UC9nwkAwIyiVvsLTWGoeRbWA⁠

Dive into the dynamic world of healthcare marketing with "Walk-Ins Welcome: A Healthcare Marketing Podcast," presented by Nick Hoard and Michael Ray from Patient Care Marketing Pros. This weekly podcast is your essential guide to navigating the complexities of marketing in the healthcare sector. Each episode, Nick and Michael offer a blend of expert advice, engaging interviews, and inspiring success stories to equip you with the knowledge and tools needed to boost your clinic's patient volume. From the latest marketing strategies to insights on industry trends, "Walk-Ins Welcome" is designed to inspire healthcare professionals and marketers alike to achieve greater success.

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

Decision-Making Template: https://docs.google.com/document/d/1f3isvusRiWO3FG7rX7LOVI7F6AaL9NjCwVIfbJJk-zE/edit?tab=t.0#heading=h.gn1dv19xzbj7

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

Nick and Michael are sitting down with two transformative leaders from Carbon Health: Joni Lutman (Regional Medical Director) and Deniz Garrett (Northwest Area Manager). With over 100 locations nationwide, they share how they dramatically reduced clinic closures by 76% through innovative leadership and strategic operations. From their groundbreaking approach of using MAs instead of front desk staff to implementing AI charting systems that achieve 30-minute door-to-door times, Joni and Deniz reveal the practical strategies behind Carbon Health's success. They dive deep into their philosophy of "hiring people who genuinely care," their unique bonus structures tied to clinic performance, and why having the right team culture matters more than credentials. Whether you're running a single clinic or managing multiple locations, this episode offers actionable insights on scaling healthcare operations while maintaining quality care and staff satisfaction.

About Joni and Deniz:

Joni Lutman brings 28 years of healthcare expertise to her role as Regional Medical Director at Carbon Health, where she seamlessly blends hands-on clinical practice with executive leadership. Still practicing one day a week to stay connected to front-line care, Joni's unique approach to quality and compliance is shaped by her diverse background in clinical practice, education, and leadership. Despite originally dreaming of becoming a sports broadcaster, she has become a transformative force in healthcare operations.

Deniz Garrett is a dynamic servant-leader with over two decades of experience masterfully managing multi-site operations. As Carbon Health's Northwest Area Manager, he draws on his military aviation background and expertise in complex operations to drive efficiency and safety across the organization. His data-driven approach and commitment to team development have been instrumental in reducing clinic closures and optimizing performance across the Carbon Health network. Together, Joni and Deniz exemplify how complementary leadership styles can revolutionize healthcare delivery.

Learn More about Carbon Health:

https://carbonhealth.com/

Connect with Joni:

www.linkedin.com/in/joni-lutman

Connect with Deniz:

https://www.linkedin.com/in/denizgarrett-mba

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

In this dynamic conversation, Nick and Michael connect with marketing veteran Alyssa Alsheimer, who shares battle-tested strategies for urgent care growth and patient acquisition. From highly targeted geofencing techniques in dense urban markets to building lasting brand trust, Alyssa reveals the marketing approaches that actually move the needle. Now leading member engagement at Wellframe, she bridges the gap between traditional healthcare marketing and digital patient care management, offering urgent care leaders practical insights on meeting patients where they are. This episode delivers actionable tactics for healthcare marketers looking to drive local growth while building lasting patient relationships in today's competitive landscape.

About Alyssa:

Alyssa currently leads the member marketing team at Wellframe, a HealthEdge company, where she helps health plans better market to their members. Prior to joining Wellframe, she worked on the agency side for over ten years, helping clients from urgent care providers to pharmaceutical companies to luxury handbag manufacturers better reach and engage their customers.

Learn more about Wellframe and HealthEdge:

https://www.wellframe.com/

https://healthedge.com/

Connect with Alyssa:

@alyssaalsh everywhere!

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

In this transparent discussion, Nick and Michael explore how failure serves as a catalyst for growth, not a final destination. Using Nick's recent aviation test setback as a springboard, they dive into how urgent care leaders can reframe business challenges - from staff turnover to revenue pressures - into opportunities for improvement. This episode offers practical insights for healthcare leaders facing today's complex market challenges, emphasizing why persistence through failure often leads to unexpected breakthroughs.

💬 Have a question or a story we should feature as an episode? Email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠