📗 Check out our DIY Resource Toolkit: https://offer.patientcaremarketingpros.com/diy-toolkit

Nick and Michael dive into an unexpected source of inspiration for urgent care clinics—Michael's cat, Poe, who had a near-miss after eating a toxic tulip. What does an urgent vet visit have to do with patient experience in urgent care? A lot more than you’d think. From seamless check-ins to thoughtful follow-ups, this vet clinic nailed every touchpoint of a great patient journey. We break down the small but powerful details that made the experience exceptional and discuss how urgent cares can apply these lessons to create a more efficient, comforting, and memorable visit for their patients. Plus, we touch on the future of urgent care with emerging trends like urgent care pods and digital-first check-ins. Tune in for insights, laughs, and yes—some wild cat stories along the way!

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🎵 Intro/Outro Music by Devin Smith:https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ

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