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In today's episode we shift gears a little to look at the high-end retail industry, talking to the director of the luxury watch (Rolex, Patek Philippe etc) and jewellery business, J. Farren-Price, Julian Farren Price. During the course of our conversation we talk about:

• How this segment of the market is performing;
• The importance of personalised service;
• The product as an experience; 
• Plus, the effect of the tourism on the luxury goods industry. 

We hope you enjoy the episode!