Ava Winslow knows exactly where most urgent cares are bleeding revenue, and it starts at the front desk.

As the founding account executive on Flip’s healthcare vertical, Ava brings a sharp perspective on how conversational voice AI is transforming phone interactions into a competitive advantage for clinics. With a background that spans hospitality, enterprise SaaS, and now healthcare technology, she’s helping providers rethink what patient communication can and should look like.

In this episode, Ava joins Michael and Hannah in-studio for a conversation packed with insight, data, and a little bit of sass. Flip launched its healthcare solution just last year, and it’s already answering calls for hundreds of clinics, integrating with platforms like Experity, and driving real results—like reducing missed call rates by nearly 50% in just a week.

From missed calls and visit conversions to outbound engagement and integration deep dives, this episode offers a front-row seat to what the future of front desk support really looks like—and how urgent cares can start benefiting from it right now.

Whether you’re dealing with staffing gaps, scaling pains, or just tired of “press 1 for more frustration,” this one’s for you.

🔥 In This Episode, You’ll Learn:

📉 Why 40% missed call rates are more common than you think—and how Flip cuts that fast

📞 What “listen mode” is and how it builds a smarter, faster patient experience

🤖 Why voice AI isn’t about tricking patients, it’s about serving them better (with grace)

🔁 How Flip is using outbound calls to rebook canceled visits and recover revenue

💬 What patients really think about talking to AI—and why the results might surprise you

💡 How voice AI can support everything from labs and refills to RCM and visit reminders

🚀 Why partnerships like Flip + Experity are giving clinics an edge in patient communication

🔗 Resources & Mentions:

Connect with Ava Winslow on LinkedIn: https://www.linkedin.com/in/ava-winslow-529b94150/

Learn more about Flip: https://flipcx.com/

Need the replay of our latest webinar? Access the on-demand version: https://webinars.patientcaremarketingpros.com/front-desk-evolution

💬 Stay Connected:

Follow us on Facebook, LinkedIn, and YouTube for updates, tips, and behind-the-scenes content.

Website: https://patientcaremarketingpros.com

Facebook: https://www.facebook.com/patientcaremarketingprosLinkedIn: https://www.linkedin.com/company/patient-care-marketing-pros/

YouTube: https://www.youtube.com/channel/UC9nwkAwIyiVvsLTWGoeRbWA

Want to be a guest, recommend someone for the show, or ask a question? Reach out—we’d love to hear from you! Email us at [email protected]

🎵 Intro/Outro Music by Devin Smith: https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ