Procurement has learned a lot through the pandemic and its credibility has grown significantly.  As a result, this presents an opportunity for the profession to move forward and provide even deeper strategic value to the business. In this podcast, Graham Crawshaw, Services Director CASME,  is joined by Brian Cunningham, an independent procurement facilitator. They discuss why a next-generation operating model is needed, creating the right internal conditions for change, and how to prepare for the shift. (Part 2 of this Podcast will cover examples of the new operating model.)