In this episode, Erica breaks down what a true value-add culture looks like—and why it’s the engine behind every scalable, high-performing organization. She explains how great teams don’t just complete tasks; they improve outcomes by clarifying requests, eliminating rework, anticipating needs, and reducing friction across the company. If you’ve ever felt buried in chaos, bottlenecks, or endless rework, this episode reveals the mindset shift that transforms overwhelmed teams into the strategic horsepower that drives sustainable growth.