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Ep. 22: How real-time prioritisation drives sales from customer support [Feat. Cornelia Konstantyner, Head of CX at Organic Basics]
Subscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
In this episode of the Support Insights podcast, we caught up with Cornelia Konstantyner, Head of CX at the fast-growing sustainable fashion brand, Organic Basics.
The Organic Basics CX team have built a really cool customer service experience, leveraging automation to prioritise incoming requests based on CRM data, language and the customer's funnel depth.
Cornelia and her team built a complex set of rules that work together to reduce response time to conversations that need a quick response—creating a win-win for company and customer.
In this episode, you'll find out:
If you're keen to dig deeper into prioritisation, you can check out an article we wrote recently: how to properly prioritize customer support requests.
Make sure you come back next week, we'll hear from Cornelia again—this time on the subject of creating an environmentally conscious returns process. Subscribe to follow along.
View all episodes
By SentiSumSubscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
In this episode of the Support Insights podcast, we caught up with Cornelia Konstantyner, Head of CX at the fast-growing sustainable fashion brand, Organic Basics.
The Organic Basics CX team have built a really cool customer service experience, leveraging automation to prioritise incoming requests based on CRM data, language and the customer's funnel depth.
Cornelia and her team built a complex set of rules that work together to reduce response time to conversations that need a quick response—creating a win-win for company and customer.
In this episode, you'll find out:
If you're keen to dig deeper into prioritisation, you can check out an article we wrote recently: how to properly prioritize customer support requests.
Make sure you come back next week, we'll hear from Cornelia again—this time on the subject of creating an environmentally conscious returns process. Subscribe to follow along.