The TBI Talks Tech team sits down with Five9's Director of Global Partnerships, Kelli Mcmillan, Genesys' Manager of Solutions Consulting, Taylor Wilkerson, and TBI's Cloud Communications Architect, Thea Rasmussen, and SVP of Strategic Sales, Mike Onystok, to talk about the differences and focuses in an omnichannel and multichannel approach.

The TBI Talks Tech team sits down with Five9's Director of Global Partnerships, Kelli Mcmillan, Genesys' Manager of Solutions Consulting, Taylor Wilkerson, and TBI's Cloud Communications Architect, Thea Rasmussen, and SVP of Strategic Sales, Mike Onystok, to talk about the differences and focuses in an omnichannel and multichannel approach.

The TBI Talks Tech team sits down with Five9's Director of Global Partnerships, Kelli Mcmillan, Genesys' Manager of Solutions Consulting, Taylor Wilkerson, and TBI's Cloud Communications Architect, Thea Rasmussen, and SVP of Strategic Sales, Mike Onystok, to talk about the differences and focuses in an omnichannel and multichannel approach.&nbsp;

EP 22: Omnichannel vs Multichannel with Five9 and Genesys

AppDirect Talks Tech hosts Dave Polakowski and Eric Hills interview subject matter experts in the tech industry on topics ranging from digital transformation to cloud migration and security best practices. Hear from executives on M&amp;A activity, changes in channel programs and future trends VARs, MSPs and IT Consultants need to know.&nbsp;

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AppDirect Talks Tech hosts Dave Polakowski and Eric Hills interview subject matter experts in the tech industry on topics ranging from digital transformation to cloud migration and security best practices. Hear from executives on M&A activity, changes in channel programs and future trends VARs, MSPs and IT Consultants need to know. 

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EP 22: Omnichannel vs Multichannel with Five9 and Genesys

EP 22: Omnichannel vs Multichannel with Five9 and Genesys