Today on The Breakdown™, I speak with Bill Weymer, the humble, thoughtful, and down-to-earth president and CEO of Town & Country Markets, a flourishing family-owned grocery store chain in greater Seattle that’s been around since 1957.

We talked about a lot: what it was like to run a public-facing retail business during 2020, why Bill and his leadership team lead with humility, how to develop a companywide culture and shared sense of purpose amongst workers, and the importance of listening to, caring about, and investing in workers both during peacetime and COVID-19.

Bill and I also talked about the way that, like every part of our world, technology has become a huge part of the grocery business, an industry where margins are tight and relevance is fought for.