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Ep. 26: How to hire, onboard and retain a fast-growing remote team (Feat. Luis Pinto, Director of CX at Remote.com)
Subscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
This week, we welcome Luis Pinto, Director of Customer Experience at Remote.com onto the show.
Remote has just raised a $150m Series B funding round and is growing exponentially. By the end of 2021, Luis alone will have added a further 60 customer success, customer service and CX professionals to his team.
In this episode, we deep dive into best practices for hiring, onboarding and retaining new team members. This is no easy task in normal times, but in a 100% remote company (like Remote.com) that's scaling quickly, the challenge is multiplied.
We'll hear all of Luis' learnings and how he's approaching the problem.
We cover:
Hope you enjoy the episode! If you do, subscribe to get weekly content like this in your inbox.
View all episodes
By SentiSumSubscribe to our 'best stuff' newsletter: https://www.sentisum.com/resources/support-insights
This week, we welcome Luis Pinto, Director of Customer Experience at Remote.com onto the show.
Remote has just raised a $150m Series B funding round and is growing exponentially. By the end of 2021, Luis alone will have added a further 60 customer success, customer service and CX professionals to his team.
In this episode, we deep dive into best practices for hiring, onboarding and retaining new team members. This is no easy task in normal times, but in a 100% remote company (like Remote.com) that's scaling quickly, the challenge is multiplied.
We'll hear all of Luis' learnings and how he's approaching the problem.
We cover:
Hope you enjoy the episode! If you do, subscribe to get weekly content like this in your inbox.