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Ep. 27 Creating value when working with property managers Pro vs. Joe 006
Bryan shares his pro level experiences working in the world of commercial property management. As it is our goal at The DYOJO Podcast to inform and entertain you (INFOtainment), property restoration professionals will find this discussion to be relevant in their efforts to provide value to property managers.
Tips, tricks and best practices for increasing your work opportunities with property managers include:
1. Identifying those property managers with whom you DON'T want to work with is as important (if not more) than determining those with whom you DO want to work with. As Jon frequently says, "The best time to fire a client is before you start working with them."
2. Find unique approaches and/or excuses to keep yourself at the front of their mind, leading to opportunities to receive a call when the need for your services arise. In marketing it is often said, "The last one in gets the call."
3. Understand the value your clients are looking for and what value you bring to the relationship. Often, the most important thing you can to both to elevate your career as well as expand your opportunities to acquire more leads for work is the same - make someones life easier. If you want to get promoted, make your supervisors life easier. If you want to work with a client, make their life easier.
4. Be ready for the first call you receive to be the worst project. When a new client gives you an opportunity, they aren't typically going to give you a nice clean project. You are asking to earn their business and you need to be ready for it to be at an inconvenient time, in a far away place and under less than favorable circumstances. "Life is about opportunity, not convenience."
5. Make sure you understand who has authority to sign your contract, who is paying the bill and where your money is coming from. Jon shares some bad experiences with being in sticky situations trying to track down the money for work completed that was "authorized" by a property manager.
Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson (www.izvents.com/book). You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.
Shout out to our sponsors for this episode:
Ed Cross "The Restoration Lawyer" - use promo code PODCAST for 10% off standardized restoration contracts through 08/07/2020 - www.therestorationlawyer.com
All American Restoration Services. Check out their new logo and revamped website - www.allamericanres.com
The DYOJO - https://www.thedyojo.com
The DYOJO Podcast - https://www.thedyojopodcast.com
The Intentional Restorer - https://www.randrmagonline.com
Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)
Additional music "Ready or Not" by Trevor Garrod, "Humble Proofreading" by pATCHES
Cigars & Whiskey: Bryan - Macanudo, Jon - Karl Malone La Aurora, Downstream Whiskey by Camp 1805 (Hood River, OR).
Wardrobe: Jon is wearing shirts from Single Speed Screen Printing (La Grande, OR), Slick Shoes (new album soon), and hats from GMS Podcast, All American Restoration Services (Tacoma, WA), Advanced Water Restoration.
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By Jon Isaacson / The DYOJO
4.3
1414 ratings
Bryan shares his pro level experiences working in the world of commercial property management. As it is our goal at The DYOJO Podcast to inform and entertain you (INFOtainment), property restoration professionals will find this discussion to be relevant in their efforts to provide value to property managers.
Tips, tricks and best practices for increasing your work opportunities with property managers include:
1. Identifying those property managers with whom you DON'T want to work with is as important (if not more) than determining those with whom you DO want to work with. As Jon frequently says, "The best time to fire a client is before you start working with them."
2. Find unique approaches and/or excuses to keep yourself at the front of their mind, leading to opportunities to receive a call when the need for your services arise. In marketing it is often said, "The last one in gets the call."
3. Understand the value your clients are looking for and what value you bring to the relationship. Often, the most important thing you can to both to elevate your career as well as expand your opportunities to acquire more leads for work is the same - make someones life easier. If you want to get promoted, make your supervisors life easier. If you want to work with a client, make their life easier.
4. Be ready for the first call you receive to be the worst project. When a new client gives you an opportunity, they aren't typically going to give you a nice clean project. You are asking to earn their business and you need to be ready for it to be at an inconvenient time, in a far away place and under less than favorable circumstances. "Life is about opportunity, not convenience."
5. Make sure you understand who has authority to sign your contract, who is paying the bill and where your money is coming from. Jon shares some bad experiences with being in sticky situations trying to track down the money for work completed that was "authorized" by a property manager.
Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson (www.izvents.com/book). You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.
Shout out to our sponsors for this episode:
Ed Cross "The Restoration Lawyer" - use promo code PODCAST for 10% off standardized restoration contracts through 08/07/2020 - www.therestorationlawyer.com
All American Restoration Services. Check out their new logo and revamped website - www.allamericanres.com
The DYOJO - https://www.thedyojo.com
The DYOJO Podcast - https://www.thedyojopodcast.com
The Intentional Restorer - https://www.randrmagonline.com
Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)
Additional music "Ready or Not" by Trevor Garrod, "Humble Proofreading" by pATCHES
Cigars & Whiskey: Bryan - Macanudo, Jon - Karl Malone La Aurora, Downstream Whiskey by Camp 1805 (Hood River, OR).
Wardrobe: Jon is wearing shirts from Single Speed Screen Printing (La Grande, OR), Slick Shoes (new album soon), and hats from GMS Podcast, All American Restoration Services (Tacoma, WA), Advanced Water Restoration.