Katie McCurdy is a design consultant, autoimmune patient and founder of Pictal Health. After years of struggling to communicate about her own mysterious symptoms, Katie created a new way for people to tell their health stories visually, so they feel heard and understood as they work with their doctors to get the right diagnosis and treatment. She’s also spent a decade joyfully using visual communication and human-centered design to facilitate team collaboration and improve our healthcare experience. She lives, skis, hikes, and eats chocolate in Burlington, VT. Bon and Katie talk about designing visual health histories, why hospitals should hire designers and improving communication between patients and healthcare professionals.