In EP 27 of The Art of Commerce, hosts Anish Raul and Ajinkya “Jinx” Joglekar sit down with Mario Ciabarra, Founder & CEO of Quantum Metric—one of the most influential yet understated platforms in enterprise customer experience.

This isn’t a startup hype story.

It’s a persistence story.

From selling candy as a kid, to hacking early iPhones, to building and exiting his first company in under a year—Mario’s path to founding Quantum Metric reveals what actually compounds in business over time.

Not shortcuts.

Not bravado.

Relentless clarity.

In this episode, Mario breaks down how Quantum Metric was built in survival mode—and why that mindset still defines how the company approaches customer experience, analytics, AI, and decision-making at scale.

In this episode, you’ll learn how to:

⚙️ Turn massive volumes of data into prioritized action

🧠 Build products by obsessing over real user friction

📈 Scale enterprise platforms without losing speed or focus

🎯 Distinguish persistence from unproductive stubbornness

🤖 Use AI to democratize insight, not add noise

🧩 Align engineering, product, sales, and marketing around truth

🚀 Build companies that endure, not just raise capital

From early App Store hacks to Fortune 100 adoption…

From founder psychology to agentic AI…

From dashboards to undeniable customer truth…

This conversation is a masterclass in how enduring companies are actually built.

Because the companies shaping the digital world aren’t always the loudest—

—they’re the ones that quietly find a way.

🎧 Listen on Spotify, Apple Podcasts & YouTube

🔗 Connect on LinkedIn:

Anish Raul – linkedin.com/in/anishraul

Ajinkya “Jinx” Joglekar – linkedin.com/in/ajinkyajoglekar

#TheArtOfCommerce #QuantumMetric #FounderStories #CustomerExperience

#CXAnalytics #SaaSLeadership #AIinMarketing #ProductStrategy

#EnterpriseTech #Persistence #ModernFounders