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In today's episode - which is about 30 minutes - we talk to John Slack-Smith. John is a life-long retailer having started at the iconic Australian electronics retailer, Harvey Norman, more than 23 years ago. He is currently the Chief Operating Officer (COO) and Executive Director at Harvey Norman. On top of this he is a non-Executive Director with the Children's Tumour Foundation. In this episode we discuss: 

• The importance of great people in retail; 
• How COVID is changing the retail environment; 
• What Christmas and the end of year retail period might look like; 
• As well as the importance of 'confidence' at a time like this.

This episode was recorded as a part of an Instagram Live, so there are audience questions scattered throughout the recording.