Our shopping habits have changed, but we're still going to the store together in an odd sort of way. At least in part, we go shopping for the human experience.

People are vital to the retail experience, and our guests, Jackie Culp, EVP Next Performance Horizon and former Regional VP for Luxottica and Lou Chestman, EVP Next Performance Horizon and former Zone VP for Luxottica, have deep knowledge about how and why.

Along the way we explore the usefulness of sales per square foot to measure performance in the age of the Customer Channel. Join us!