In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure. We couldn’t ask for a better way to follow up on this incredibly relevant topic in the Retail industry today.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

The fifth episode of our mini-series is titled, Talent. We discuss all things talent and talent management where new thinking is required.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

The third episode of our mini-series is titled, Tech Debt as Business Risk.

 

While it’s called tech debt, it’s really about business strategy - and the ability of the business and the ability of all its systems to respond to customers and changes in the market.  Here are a number of articles that provide detailed explanations:  Technical Debt Skeletons and Tech Debt: Reclaiming Tech Equity and Tech Transformation in Retail and a personal favorite – an oldie but a goodie on explaining tech debt: Retail’s technical debt comes due 

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

This is another trend we saw come up through the WARDLEY maps. Supply chains came to the breaking point during the pandemic but they were stressed beforehand. As complexity increased  - distance, currencies, intermediaries - new ways of working, rapid changes in communications modes. The systems designed to run “lights out” were completely opaque which made understanding, and then changing them very difficult. And it impacted everyone buying and selling goods in some fashion.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

Omnichannel has nothing to do with the customer. Customers don’t see channels. They see tasks and transactions. Why can’t we? (It’s because we are tied to staying in old lanes; because it’s easier to measure and we think we know the metrics.)

INTRODUCTION

We’re kicking off Season 4 with our own mini-series – Retail trends that are the result of a tremendous amount of research, data, data mining, editing and extrapolated insights. We discuss incredibly relevant trends and themes we’re seeing in Retail along with some additional thoughts along the way. The mini-series will cover:

1.       Rise of the Customer Channel

2.       New Supply, New Demands

3.       Tech Debt as Business Risk

4.       Data for ESG and Sustainability

5.       Talent Management Requires New Thinking 

6.       Retail Media: The New Frontier

We begin with The Rise of the Customer Channel.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

Consumers continue to demand change from retailers and brands. They are shopping their values. But has this become simply a marketing message for brands and retailers today? Or are we making real progress on the sustainability front? 

What’s missing today is a simple framework, or a set of principles, that retailers and brands can implement quickly and efficiently.  We discuss 4 pragmatic principles for retailers with our returning friend and special guest, Juli Lassow, Founder & Principal of JHL Solutions.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

We welcome Doug Stephens, Founder and CEO of the global advisory firm Retail Prophet to Retail Done Right. Doug is a retail futurist and best-selling author of 3 books, including his newest, “Resurrecting Retail.”  His perspective is grounded in fact, yet far reaching. And we cover a lot of ground in this interview. From people to product, and especially experience, from online lessons that brick-and-mortar retailers need to learn to born-digital ecommerce player’s desire to build physical stores. So much thought-provoking content.  

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

It’s a mad world when the Holiday season starts so early. We look into the Holiday season – that we’re already in. Woven into the season, which is not just topical but extremely important, we are talking Sustainability – or I should say, the customer is telling us sustainability matters.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!