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Retail Done Right
Retail Done Right episodes
- S5 Ep3 | CRAFT with Chris DiTullio
If craft is having a heyday, and the numbers confirm it is, why did the store built to serve makers go bankrupt twice in one year? The craft store died, but the making didn’t. In fact, one of our featured voices in the opener notes that she mourns the loss - delivered by her unprompted. There really wasn't - and still isn’t - anything like it for some guests. We explore this with Chris DiTullio, former Chief Commercial Officer and interim CEO of Joann’s. We explore making, craft, grief and recovery.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
36 min - S5 Ep 2 | LOYALTY with Mark Gardiner
Episode 2 of Season 5 argues that Trader Joe’s built the most durable loyalty in American grocery retail by doing the opposite of what every retail loyalty playbook prescribes. Our thesis: they didn’t design a loyalty program. They designed a place that generates belonging. And belonging is what loyalty programs are trying to buy but cannot. Our special guest, Mark Gardiner, author of Build a Brand Like Trader Joe’s, joins us to share insights from the inside on how a brand this strong was built without advertising.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
35 min - S5 Ep 1 | DISCOVERY with Dr. Colin Ellard
Guests include Randi Howard, Tim Howard, and Tonya Welker
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
41 min - S5 - Episode - Teaser
The people who shape this approach for both of us are not retail analysts. They are people who talk about store experiences and who feel those emotions quite personally. As Simon Sinek said, people don't buy what you do, they buy why you do it. and I love it, but we take Simon Sinek seriously this season. That's a lot of S's. Every episode begins with the why and works outward because the why is what people actually carry with them long after the episode ends.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
3 min - S4 Ep 7 Retail Media, A Conversation with Francisco Larrain
In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure. We couldn’t ask for a better way to follow up on this incredibly relevant topic in the Retail industry today.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
43 min - S4 Ep 6 | Retail Media | The New Frontier
The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
33 min - S4 Ep 5 | Talent | Talent Management Requires New Thinking
The fifth episode of our mini-series is titled, Talent. We discuss all things talent and talent management where new thinking is required.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
32 min - S4 Ep4 | The Current State of ESG & Sustainability
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
43 min - S4 Ep3 | Tech Debt as Business Risk
The third episode of our mini-series is titled, Tech Debt as Business Risk.
While it’s called tech debt, it’s really about business strategy - and the ability of the business and the ability of all its systems to respond to customers and changes in the market. Here are a number of articles that provide detailed explanations: Technical Debt Skeletons and Tech Debt: Reclaiming Tech Equity and Tech Transformation in Retail and a personal favorite – an oldie but a goodie on explaining tech debt: Retail’s technical debt comes due
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
24 min - S4 Ep 2 | New Supplies, New Demands
This is another trend we saw come up through the WARDLEY maps. Supply chains came to the breaking point during the pandemic but they were stressed beforehand. As complexity increased - distance, currencies, intermediaries - new ways of working, rapid changes in communications modes. The systems designed to run “lights out” were completely opaque which made understanding, and then changing them very difficult. And it impacted everyone buying and selling goods in some fashion.
Send us Fan Mail
RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz- Email Jeff at [email protected] and connect on LinkedIn here
- Email Cristene at [email protected] and connect on LinkedIn here
- Follow us on Instagram @retaildoneright
- Tweet us @RetailD0neRight
- Michael Cooke is our brilliant sound engineer and editor
- Jade Siriswad composed our theme music
37 min
About Retail Done Right
From the publisher's feed
We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.