It doesn’t seem right to end the year without sharing a recap from our perspective. Plus, though it’s not without reservation, we will share a few predictions for 2022. 

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

Diversity and inclusion must go beyond the time constraints of Black History Month, the new Juneteenth Federal Holiday and Pride Month, amongst others. This needs to be every day. We discuss the relevance of these “months” and just how important it is to practice diversity and inclusion every day, in every decision.

There are numerous through lines between Diversity & Inclusion and Trust, which we discussed in our last podcast. In Episode 5, discuss just how important it is to practice diversity and inclusion every day, in every decision.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

What makes you trust a retailer?  How can retailers earn that trust?  And in these days of hyper-transparency, how can you continue to forge trusted bonds with customers that transcend price, supply chain, delivery or other bumps and bruises to your relationship?

We explore the trust customers put in their retailers and how retailers continue to earn it. We tease apart retailer trust a bit, peel back the petals on the rose and hope it still smells as sweet.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

Waiting for anything sucks. In a physical retail store, waiting can directly impact your experience and the impression you take away with you. But waiting to pay is the worst!

I’m in your store. I’ve selected what I want. Then I have to wait to give you my money? There’s never been a better time to rethink, redesign – to reinvent – the check-out experience. Let’s make this last impression one of the best. 

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

If there’s one thing that can impact your stores it’s having the right people on the front line. But many retailers everywhere seem to be struggling to find and retain staff. There's a war for talent. What needs to happen to attract and retain the right talent today? We talk to Lou Chestman and Jackie Culp of Next Performance Horizon to find out.

OUR GUESTS

As principles with the consulting firm Next Performance Horizon, Lou Chestman and Jackie Culp are helping retailers win. And there’s no better retail operations executives that we know who can help us navigate through this topic.  

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

We are kicking off our 2nd season with a return appearance by one of our favorite guests from Season 1, Shelley E. Kohan.  Retail is evolving so fast, driven by a continued change in consumer behavior and the fact that we have not been able to fully put the pandemic behind us, so we wanted to set a baseline regarding the health of retail today.

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Let's go shopping!

Placemaking is an art, and maybe a little bit of science. In retail, it’s critical. We dive into placemaking with our special guest, Yann Mathias, Director of Innovation and Impact at MTArt Agency.

We discuss some of the more intangible parts of retail that are critical including the state of retail design today, the evolution to experience design, being authentic to your brand and creating memories.

The pandemic has impacted commercial and retail real estate, which, in many instances, are connected. Our sense of self is tied to our sense of place. We explore current retail, workplace and urban planning trends with an expert, Paul Bate of Paul Bate Consultancy.

Retail is a driver of our economy. We are joined by a recognized pundit and industry expert who is also a contributor to Forbes.com, a professor at Fashion Institute of Technology and Syracuse University and currently Chief Strategist at The Robin Report, Shelley E. Kohan, for a wide ranging discussion about current retail performance, trends and insights.

The merchant is a critical part of retail. Determining what products you are presenting and selling to your customer is fundamental to who you are as a retailer. Our special guest, Linda Choong, knows all about this as the former Chief Merchandising Officer at Design Within Reach and currently a retail and business advisor heading up her own practice, LLC Left+Right LLC.

This wide-ranging conversation shares insights into approach, listening to your customer and the importance of balance.