What’s a natural extension to the platform Amazon has built that we discussed in detail during Episode 3? Healthcare. Why? It serves Amazon and their network of employees while also being another service they could offer to their broader network of marketplace members and business partners and possibly directly to their incredibly large customer base.

Amazon has unquestionably changed how we shop. Will they change the way we shop for or manage our health? When you look at industries ripe for disruption, retail was one. Healthcare, being a $4.1T business is clearly another one. But Amazon’s entry into Healthcare has been less than revolutionary. Their take on medication management, telehealth and recent acquisitions gives us indications of what they’re thinking. Though they are shutting down Amazon Care, they are in the process of acquiring One Medical. Let’s explore what Amazon’s platform brings to a retail health experience.

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• Michael Cooke is our brilliant sound engineer and editor
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Amazon is a platform. Though we are starting to see others following this business model, Amazon offers a scale unrivaled. But if you’ve created a great brand and want to extend your offering, there’s clearly an opportunity to leverage your brand equity and customer base to create a network and ecosystem that supports services or products.  We discuss the real opportunities Amazon has found.

 There are 4 types of business models. Asset Builders. Service Providers. Technology Creators. Network Orchestrators. Amazon is the ultimate Network Orchestrator through a platform that allows participants to interact or transact with many other members of the network through content, services and physical goods. Amazon delivers value through connectivity.

Check out our podcasts and videos on RetailDoneRight.net

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

This episode begins our short series discussing Amazon it their impact on Retail. Our series comes at this from a physical retail, online retail and shopper behavior perspective by looking at the offering, tools and services Amazon has introduced and offered their customers, including the end-user customer and retailers in their marketplace.

This episode focuses on how Amazon has changed Retail, especially shopper behavior – both online and offline.

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

To kick off Season 3, we’ve invited back our first 3-time guest, Shelley E. Kohan. As we leave Summer behind and look toward the 4th quarter and the Holiday Season, consumer outlook seems dark. Is there a storm ahead? Is the outlook possibly a bit better than consumer sentiment would suggest? We will talk about the state of the retail industry today.

Shelley E. Kohan is the Chief Strategist at The Robin Report, a retail expert (as represented by the countless times she’s quoted in the media), a retail pundit, a senior contributor on Forbes.com and a professor at Fashion Institute of Technology and Syracuse University. She was recently recognized as a Top 100 Global Retail Influencer. And before all of this she spent over 40 years in the industry as a senior executive.

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

We close out Season 2 with our point of view on retails heroes, villains and change makers. Yes, we’re naming names.

• Email Jeff at [email protected] and connect on LinkedIn here
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Two of the current trends in our post-pandemic world that are driving the resale/reclaim/recycle retail boom are inflation and sustainability. These two trends warrant a deep dive individually, but how they are impacting and helping to drive the resale retail boom is worthy of inquiry.

Martin Peers briefing for The Information highlighted Rent the Runway’s recent performance – and I quote, “The company reported 91% growth in revenue for its fiscal fourth quarter ending in January, and projected a similar rate of growth for the first quarter. The main reason is that people are partying again—and finally returning to the office.”

• Email Jeff at [email protected] and connect on LinkedIn here
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

There is real value in physical retail. But it can be expensive, slow to develop and risky.  There’s a solution out there… Pop-Ups.  You aren’t locked into a long-term lease. The CapEx can be minimal. You can get open quickly. You can test and learn new ideas, assortments, experiences. You can be seasonally relevant. 

 Why aren’t we seeing more Pop-Up shops? There’s still a fair number of empty storefronts out there. Still. What’s holding brands and developers back? 

• Email Jeff at [email protected] and connect on LinkedIn here
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• Follow us on Instagram @retaildoneright
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

A human tragedy is happening before our eyes. Today, we discuss Ukraine. It’s a human tragedy that’s occurring in front of our eyes via our screens.  Our hearts go out to all those who are living through this - the brutal reality is on the ground.

We focus our attention on how retailers and brands are responding.  And what a response!  This is something I don’t think we have ever witnessed at such a scale – and at remarkable speed.  It’s the decision to stop operations in Russia.  

• Email Jeff at [email protected] and connect on LinkedIn here
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

We dive into a great new study on retail and consumer brands, “2022’s New Normal for Retail,” from IBM’s Institute for Business Value. This rich report clearly states that retailers and brands need to be present on all fronts and show consumers they share their values.  

CONSUMERS HAVE BEEN THROUGH THE WRINGER

But they’ve been resilient. They’ve found creative ways to adapt to extreme circumstances, using technology to navigate uncertainty in new ways. And they expect brands to do the same.  While shopping may have recovered to pre-pandemic levels, inflation and other market factors are causing not only dissatisfaction in the marketplace, they are also making consumers more attuned to these sorts of shifts. 

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
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• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music

Private label, white label, owned brands. What are the differences? Why do they exist? What value to they bring to the customer as well as to the retailer?  We explore all these questions and just how a retailer should approach creating their own owned brands with our special guest, Juli Lassow, Owner and Principal of jhl solutions.

PRIVATE LABEL, WHITE LABEL & OWNED BRANDS

According to our guest, in their simplest definition, private label brands are brands retailers sell that can’t be found anywhere else. They get their origins in the grocery space. The one-for-one compare-to SKUs packaged in a retailer’s packaging which can be compared to a national brand equivalent. Or they are the opening price point offering with no national brand equivalent. Regardless, you can’t find that specific product sold anywhere else.

Owned Brands are a particular subset of private-label brands in that there is no ‘compare-to’ option. That retailer designs these items to meet a very specific need of their target customer. You can’t find these items anywhere else – and they are a very specific assortment, which draws in the customer this retail knows well.

• Email Jeff at [email protected] and connect on LinkedIn here
• Email Cristene at [email protected] and connect on LinkedIn here
• Follow us on Instagram @retaildoneright
• Tweet us @RetailD0neRight
• Michael Cooke is our brilliant sound engineer and editor
• Jade Siriswad composed our theme music