Retail Done Right

Ep. 3 The Role of People in Physical Retail


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Our shopping habits have changed, but we're still going to the store together in an odd sort of way. At least in part, we go shopping for the human experience. 

People are vital to the retail experience, and our guests, Jackie Culp, EVP Next Performance Horizon and former Regional VP for Luxottica and Lou Chestman, EVP Next Performance Horizon and former Zone VP for Luxottica, have  deep knowledge about how and why. 

Along the way we explore the usefulness of sales per square foot to measure performance in the age of the Customer Channel. Join us!

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz
  • Email Jeff at [email protected] and connect on LinkedIn here
  • Email Cristene at [email protected] and connect on LinkedIn here
  • Follow us on Instagram @retaildoneright
  • Tweet us @RetailD0neRight
  • Michael Cooke is our brilliant sound engineer and editor
  • Jade Siriswad composed our theme music
Let's go shopping!


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Retail Done RightBy Jeff Fisher and Cristene Gonzalez-Wertz

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