Chris Nordh, vice president of commercial development at Workhorse Group, Inc., talks about how he applied lessons learned at Ryder to his work at Workhorse, the importance of the voice of the customer in product development, the need for purpose-built vehicles in the last mile delivery segment, why some fleets are early adopters of technology and what we can learn from them. He also has concerns about how the lack of electricians will impact EV infrastructure build out.