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Enterprise voice agent deployments are growing fast, 340% year on year, with two-thirds of Fortune 500 companies now running production systems. 

In this episode, I break down what AI voice agents are, how they work, and why businesses are using them for both inbound and outbound calls.

I explain how the technology listens, thinks, and talks in real time, the practical steps to get started without being a developer, and the planning required to map conversations, handle exceptions, and escalate to humans when needed. I also cover the critical governance and compliance issues, from EU transparency rules and GDPR to US robocall regulations, and why disclosure, consent, and careful testing are non-negotiable.

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