Support Insights Podcast | CX & Customer Support Podcast by SentiSum

Ep. 32: Customer Support Myth-busting [Feat. Aistė Sobutienė, Customer Support Director at Vinted]

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In today's interview we sit down with the brilliant Aistė Sobutienė, the customer support director at Vinted.

Together, we tackle three of the most common myths in the customer service world:

  1. The classic "the customer is always right".
  2. All customers prefer dealing with a human, as opposed to a machine.
  3. You always should exceed the customers expectations.

    4. Aiste gifted us with a fresh perspective on these, with some ideas that may surprise you.

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    Support Insights Podcast | CX & Customer Support Podcast by SentiSumBy SentiSum