In the world of conflict resolution and mediation our guest today needs no introduction. Bill Eddy is THE expert on all things dispute resolution. A prolific author, speaker, and professor, Mr. Eddy has been a strong voice in this world for more than 30 years.

Bill Eddy is known for his practical, straightforward approach to resolving conflict. His books always include lots of detailed examples of high conflict dialogue and what to do instead. He has a true gift for describing those familiar causes of conflict and how we can expertly work through them. 

We're so pleased to speak to him today about his latest book, "Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict." Bill explains how he came to use "EAR Statements" and why they're so helpful. He also offers many examples of how you can use these in your life. 

You can find more about Bill Eddy at https://www.highconflictinstitute.com/

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The content on this podcast is provided for general information purposes only and does not constitute legal advice.