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In today's interview we caught up again with Aiste Sobutiene, customer support director at Vinted to discuss the incredible process they've built to encourage active, two-way communication between their product and customer service teams.

Through an innovative three step communication model, which you'll hear all about today, the Vinted team have made easier to make sure feedback is constant, everyone feels heard, and better product and user experience's are built.

There's so often a communication gap between those two teams, both of which ultimately want the same thing. In this episode, we hear a ton of best practices, tactics and techniques for bringing the teams together to provide the best customer experience possible.