Welcome back to the Peak Property Performance Podcast! In this episode, Drew Hall and Bill Douglas dive into the evolving world of property management with special guest Jennifer O'Connell. Today’s theme explores how property managers are increasingly finding themselves in the unexpected role of "accidental technologists," juggling both the brick-and-mortar realities of building operations and the growing complexities of digital systems and data integration. Jennifer O'Connell, with a unique background bridging facilities and property management, shares her on-the-ground experience navigating outdated spreadsheets, fragmented platforms, and the quest for performance-driven management in a tech-saturated environment. Tune in as we discuss the challenges, solutions, and future of property management at the intersection of people, processes, and technology.

Today’s guest: https://www.linkedin.com/in/jenoconn/