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July 04, 2022

Ep. 35: Engaging your customers from development to delivery [Feat. Kristy Howell, Customer Service Team Lead, and Rebecca Nilsson, Customer Insights Manager at Snug]

22 minutes

In this week's episode, we spoke to Kristy and Rebecca, Customer Service Team Lead and Customer Insights Manager at Snug, about the amazing customer community Snug have built and how that feeds in to all areas of the business.

We'll hear about how Snug develop new colours, accessories, modular additions to existing products and more based on their customers' feedback to encourage an engaged community and an impressive customer return rate.

A brand that carries through every single channel, you'll hear about how Snug's genuine tone of voice allows agents to be themselves, build trust with the customers, and stay consistent whether you're looking at the website, social media or speaking to someone in support.

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com

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