Problems are not the enemy. They signal where to optimize. This episode lays out a practical playbook for turning issues into outcomes by aligning around a single North Star metric, acting before trends form, and replacing activity-based fees with outcome-based incentives.

Key takeaways:

-Set a clear North Star and tie every lever to it

-Shift from reactive firefighting to proactive alerts and cadence

-Replace hourly or per‑dial fees with outcome-based pricing

-Build mutual accountability with transparent reporting and QA

-Use data over anecdotes to drive changes that lift conversion and ROI

Ready to level up client performance with a partnership mindset and measurable outcomes? Watch the full episode for frameworks you can apply this quarter.

Meet the Hosts:

Carson Poppenger – CEO & Founder of Squeeze

Jacob Thorpe – SVP, Growth & Partnerships at Squeeze

James Cook – Chief Operating Officer at Squeeze

For more information, visit: www.GoSqueeze.com