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In today's episode we talk to Craig Stoss, Senior Operations Manager at PartnerHero, about all the opportunities companies have to make their customer experiences effortless. 

Long hold times? Messy knowledge centres? Unintuitive chat-bots? 

All these things cause friction to the customer and, let's face it, if you're a frustrated customer you're unlikely to stick around for too long if there's an easier option. 

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com