This episode of The HIG Podcast takes you behind the counter and into the operator’s seat for an inside look at gas station and truck stop operations. Hosts Bronson Kaufusi and MattyP sit down with Laura, Harris Investment Group’s gas station and truck stop operations specialist, who oversees HIG’s gas station and truck stop portfolio. Drawing from years of firsthand experience, Laura shares her journey from part-time cashier to Director of Operations and offers real-world insight into what it takes to successfully run and scale these essential roadside businesses.

Lara shares the critical “boots on the ground” factors that separate an average gas station from a top-performing one, from the importance of cleanliness (all the way down to the bathroom corners) to the psychology behind great customer service. She also breaks down the serious operational side of the gasoline business, including safety protocols, monitoring systems, and the strict regulations drivers often ignore.

Finally, you’ll hear why truck stops serve as a true “home away from home” for truckers and which essential amenities are non-negotiable for success in that space.

Be sure to listen so you can learn how Harris Investment Group is leveraging operational excellence to maximize returns in the commercial real estate sector!