What is customer experience?
Is it a specific team within your company? Is it the contact center employees fielding calls from angry and disappointed customers?

What is customer experience? Is it a specific team within your company? Is it the contact center employees fielding calls from angry and disappointed customers?

Ep. 4 - Humanizing the Customer Experience: Recipes for Customer Success (Part 1) w/ Shep Hyken

Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience and AI best practices with thought leaders and industry experts.

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Ep. 4 - Humanizing the Customer Experience: Recipes for Customer Success (Part 1) w/ Shep Hyken

Ep. 4 - Humanizing the Customer Experience: Recipes for Customer Success (Part 1) w/ Shep Hyken