After a high-profile career at L'Oréal, Minter Dial, a specialist in leadership, branding and new technologies, wrote the award-winning 'Heartificial Empathy', a book that explores how to encode empathy into business and Artificial Intelligence. Empathy, a core leadership skill, is one of the most untapped levers of productivity in business, and this fascinating discussion leads us to explore AI, bots and the question of whether we really will see bots with true emotion. This conversation is an update on the state of advancement in conversational and therapeutic AI and attempts to insert more empathy into business and AI applications, as well as the role of empathy in the modern workplace, and how to nurture and sustain it. LINKS Minter Dial's website https://www.minterdial.com/ The Mojo Sessions website www.themojosessions.com The Mojo Sessions on Patreon www.patreon.com/TheMojoSessions Full transcripts of the show (plus time codes) are available on Patreon. The Mojo Sessions on Facebook www.facebook.com/TheMojoSessions Gary on LinkedIn www.linkedin.com/in/gary-bertwistle Gary on Twitter www.twitter.com/GaryBertwistle The Mojo Sessions on Instagram www.instagram.com/themojosessions If you like what you hear, we'd be grateful for a review on Apple Podcasts or Spotify. Happy listening! © 2023 Gary Bertwistle. All Rights Reserved.