The DYOJO Podcast

Ep. 42 Empowering your employees to create a positive customer experience with Jeremy Watkin

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This is our first attempt at a LIVE recording of The DYOJO Podcast and our guest Jeremy Watkin, Director of Customer Experience and Support at NumberBarn out of San Diego, California, was up for the challenge.   


We asked Jeremy to share his perspectives and experiences with the following topics related to customer experience (CX):   

  1. How do you start a customer service center from scratch? What does this statement mean in practice - "Empowering contact center agents to empower customers"?   
  2. What have been some of the key lessons to scale / rapid growth?   
  3. What is #CXQOTD & #ICMICHAT - how have you learned to leverage Twitter for your personal / professional brand?   
  4. Mr. Watkin's chapter, "Practice What You Preach", in our upcoming book Be Intentional: Culture (thedyojo.com/book2)  
  5. With heavy hearts we acknowledge the passing of Tony Hsieh as he was an innovator in the field of customer service through Zappos. We discuss how he created a culture of choosing the customer over the bottom line and empowering employees to solve problems.   


    6. Shout outs for:  

    • Gordy Powell as he launched his podcast BioCast411.com, he was a guest on TDP Ep. 29.  
    • Listen to the OG's of the LIVE show - "Radio" Joe Hughes and Cliff "The Z Man" Zlotnik at IAQ Radio.  
    • Michelle Blevins has had some great guests, including TDP alumnus Ed Cross (Ep. 3) and John Downey (Ep. 28) for her video series "Ask The Expert" from Restoration & Remediation Magazine  
    • Elan Pasmanick, who has been providing great content for the Born To Repair Tip of the Week, is preparing to do his first equipment maintenance and repair seminar   


      • The DYOJO Podcast is the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve for personal and professional development. Watch on YouTube. Listen on Apple and Spotify.   

      Jeremy Watkin - www.customerservicelife.com / @jtwatkin 

      TDP - www.thedyojo.com/listen

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      The DYOJO PodcastBy Jon Isaacson / The DYOJO
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