Katie and Ben discuss what it truly means to “own the outcome”. Taking responsibility for results, even when challenges are caused by things outside your control. They explain how real ownership starts with mindset: focusing on solutions, clear communication, and the customer’s experience rather than blame. The episode highlights how every role at Berks Homes contributes to delivering on promises, and how accountability, empathy, and teamwork turn problems into opportunities to build trust.

Contact Katie or Ben if you have any questions or feedback!

[email protected]

[email protected]