Live With Restaurant Author Doug Radkey at 3pm EST 4/7 Doug's new book "Hacking The New Normal" is a MUST for anyone in the restaurant/hospitality industry. What I want to talk about 1st - Page 63 "Anticipating The Reset" - - Are We Prepared & Can We Execute 2nd - Page 90 "Customer Retention" - 9%, 18% & 27% (Casual Dining Come Back Rate) 3rd - Page 134 "Guest Journey Maps" www.radkey.ca