First impressions set the tone for patient trust and retention. In this episode, Dr. Stephanie Brown and Danielle Javines discuss how to optimize a new patient’s first visit by setting clear expectations, streamlining the check-in process, and creating a welcoming office environment. They also tackle the debate on whether to adjust on the first visit, strategies for managing families and children, and small yet impactful details like office layout, paperwork, and fragrance sensitivities.

Learn how to enhance the patient experience and keep them coming back!

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