In the new virtual digital business world, the first impression happens well before the Zoom meeting starts. So says Erica Dhawan, who's written a book that's never been more timely: Digital Body Language. With often-missing traditional body language cues like handshakes and eye contact, it can be hard to know how to build trust and empathy in a virtual setting. Erica shares the new skills, etiquette and tips that will help you make sure you're doing it right. Listen in!