April 16, 2020

Ep. 6 Better Communication = Better Outcomes - Raymond Tittmann

36 minutes

The DYOJO Podcast Episode 6: Raymond Tittmann - Communication with Carriers Raymond Tittmann, of Tittmann Weix, shares his perspectives on the unfolding response to COVID-19 as an insurance coverage and complex litigation specialist.

We discuss Raymond’s background in the labyrinth of insurance coverage law and the complexities of coronavirus. These are interesting times in light of the first case of an insured suing their insurance company for business interruption coverage following the civil authority shutting down local businesses as well as President Trump sharing his opinions about what carriers should be doing to help their clients.

As it relates to property restoration contractors providing services for COVID-19 / SARS-CoV-2 clean up, Raymond makes some solid observations:

Communication: Response without any prior communication to the insurance company creates issues in the carrier, client and contractor paradigm. Whether intentionally or not, this can create problems with confirming coverage which will impact the process for all parties involved.

Documentation: All business owners and cleaning contractors should do their due diligence to create a “fair record” that there was contamination present in the space so that the insurance companies can determine exposure and support a legitimate response to the issues affecting the client.

Provide Value: Whenever services are offered, the contractor should be able to document that value was provided to the client and be able to relay the story of the loss to the insurance company who is adjusting the claim.

Thank you for listening to this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Raymond Tittmann, Tittmann Weix. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine.

Raymond Tittmann - http://www.tittmannweix.com

The DYOJO - https://www.thedyojo.com

The Intentional Restorer - https://www.randrmagonline.com

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