We are joined by William Thomas of Empathetic Machines to discuss five things retailers need to do to move out of pandemic panic, and towards forward momentum. While we have some fun with this, the discussion covers some important topics.

Ep. 6 PIVOT | 5 Actions to Move Retailers Forward

We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.

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Ep. 6 PIVOT | 5 Actions to Move Retailers Forward

Ep. 6 PIVOT | 5 Actions to Move Retailers Forward