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EP 65: Why the first 45 days matter more than the first purchase
The biggest mistake most brands make? They think retention starts after the first sale.
In this episode of Send It, Jimmy Kim and Chase Dimond break down why the real retention window starts the moment someone joins your list (not when they buy).
You’ll learn how to design your first 45-day subscriber journey to build trust, deliver micro-wins, and turn subscribers into repeat customers. Plus, we break down habit loops, lifecycle stages, and the overlooked “repeat trigger window” that keeps customers coming back.
EP 65: Why the first 45 days matter more than the first purchase
Here's what we're diving into:
- The 4 critical stages in a subscriber’s first 45 days
- How to create emotional “micro-wins” that build brand trust
- Using habit loops to make your product part of the customer’s routine
- The importance of timing in repeat purchase messaging
- Real brand examples and lifecycle strategy breakdowns
Thank you our friends at Omnisend, Inboox and eCom Email Certified for sponsoring the podcast!
Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://www.omnisend.com/sendit/
eCom Email Certified is a hands-on, results-driven program with a step-by-step guide to mastering retention marketing and driving serious results. Access over 25 hours of learnings and become a certified email & SMS marketer. Use code: SENDIT! for $300 OFF https://www.ecomemailcertified.com/
Explore Inboox.ai, the AI-powered database of 1M+ real ecommerce emails with full HTML, performance data, and trend insights from the fastest-growing Shopify brands. https://inboox.ai/
______
00:00 Welcome to The Show
03:02 The Critical First 45 Days of a Subscriber's Life
08:08 Breaking Down the First 45 Days into Stages
16:00 Creating Micro Moments and Micro Wins
20:27 Understanding Habit Loops: Cue, Routine, Reward
23:00 Building Habits Through Email and SMS
26:37 The Importance of Repeat Trigger Windows
29:26 Proactive vs. Reactive Messaging
31:51 Calculating and Utilizing Repeat Trigger Windows
34:05 Bringing It All Together: A Cohesive Strategy
36:28 Conclusion and Recap
______
Enjoying the pod? Subscribe to The eCom Email Marketer Newsletter for your weekly dose of retention strategy, actionable insights, & exclusive industry news! http://ecomemailmarketer.com/
______
Follow Jimmy & Chase on social!
Follow Jimmy Kim at:
https://x.com/yojimmykim
https://www.linkedin.com/in/yojimmykim/
https://www.instagram.com/yojimmykim/
https://www.tiktok.com/@yojimmykim
Follow Chase Dimond at:
https://x.com/ecomchasedimond
https://www.linkedin.com/in/chasedimond/
https://www.instagram.com/chasehunterdimond/
https://www.tiktok.com/@chasehunterdimond
Contact us at [email protected] for sponsorships, appearance requests, interviews, or general information!
View all episodes
By Send It!The biggest mistake most brands make? They think retention starts after the first sale.
In this episode of Send It, Jimmy Kim and Chase Dimond break down why the real retention window starts the moment someone joins your list (not when they buy).
You’ll learn how to design your first 45-day subscriber journey to build trust, deliver micro-wins, and turn subscribers into repeat customers. Plus, we break down habit loops, lifecycle stages, and the overlooked “repeat trigger window” that keeps customers coming back.
EP 65: Why the first 45 days matter more than the first purchase
Here's what we're diving into:
- The 4 critical stages in a subscriber’s first 45 days
- How to create emotional “micro-wins” that build brand trust
- Using habit loops to make your product part of the customer’s routine
- The importance of timing in repeat purchase messaging
- Real brand examples and lifecycle strategy breakdowns
Thank you our friends at Omnisend, Inboox and eCom Email Certified for sponsoring the podcast!
Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://www.omnisend.com/sendit/
eCom Email Certified is a hands-on, results-driven program with a step-by-step guide to mastering retention marketing and driving serious results. Access over 25 hours of learnings and become a certified email & SMS marketer. Use code: SENDIT! for $300 OFF https://www.ecomemailcertified.com/
Explore Inboox.ai, the AI-powered database of 1M+ real ecommerce emails with full HTML, performance data, and trend insights from the fastest-growing Shopify brands. https://inboox.ai/
______
00:00 Welcome to The Show
03:02 The Critical First 45 Days of a Subscriber's Life
08:08 Breaking Down the First 45 Days into Stages
16:00 Creating Micro Moments and Micro Wins
20:27 Understanding Habit Loops: Cue, Routine, Reward
23:00 Building Habits Through Email and SMS
26:37 The Importance of Repeat Trigger Windows
29:26 Proactive vs. Reactive Messaging
31:51 Calculating and Utilizing Repeat Trigger Windows
34:05 Bringing It All Together: A Cohesive Strategy
36:28 Conclusion and Recap
______
Enjoying the pod? Subscribe to The eCom Email Marketer Newsletter for your weekly dose of retention strategy, actionable insights, & exclusive industry news! http://ecomemailmarketer.com/
______
Follow Jimmy & Chase on social!
Follow Jimmy Kim at:
https://x.com/yojimmykim
https://www.linkedin.com/in/yojimmykim/
https://www.instagram.com/yojimmykim/
https://www.tiktok.com/@yojimmykim
Follow Chase Dimond at:
https://x.com/ecomchasedimond
https://www.linkedin.com/in/chasedimond/
https://www.instagram.com/chasehunterdimond/
https://www.tiktok.com/@chasehunterdimond
Contact us at [email protected] for sponsorships, appearance requests, interviews, or general information!