In this podcast episode, guest host Larry Reinharz talks with guest Jesse Keyser. Jesse is a seasoned entrepreneur with a rich background in customer experience and strategic planning. His entrepreneurial journey, which began in 1997, has seen him venture into various industries, from technology startups to the food and service sectors. His perspective on the importance of customer experience and strategic planning in entrepreneurship is deeply rooted in his experiences.

Jesse emphasizes the significance of customer experience, particularly in the hair salon industry, and believes that the success of a salon is dependent on the quality of the people working in it and the level of service they provide. Customer experience serves as the backbone of any successful business, and Jesse highlights the need to invest in staff quality and maintaining a clean and welcoming environment to ensure brand success and customer safety.

Strategic planning is another essential element of entrepreneurship, as demonstrated by Keyser's unique strategies for business growth. Keyser stresses the importance of balancing different factors, recognizing the trade-offs involved. Furthermore, considering factors like geography, employment laws, and litigation processes when acquiring new assets is crucial for business success.

Jesse Keyser's podcast episode underscores the significance of coaching systems for entrepreneurs, providing insights and support in areas of clarity, marketing, and sales-driven strategies. Ultimately, the combination of exceptional customer experience, strategic planning, and personal development through coaching systems equips entrepreneurs with the tools they need to navigate the complexities of entrepreneurship and build thriving businesses.

Join Jacob Koenig and Jesse Keyser on this episode of the Secrets to Selling Your Business podcast to delve deeper into why the customer experience is so important.

Here is what to expect on this week’s show:

•  The importance of strategic planning

•  The customer experience

•  Trade-offs and balancing external factors when acquiring assets

•  Jesse’s entrepreneurial journey

•  Personal development and relationships

Connect with Jesse Keyser:

https://www.linkedin.com/in/jesse-keyser-94513b10/

Connect with Larry Reinharz:

https://woodbridgegrp.com/

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