Feedback is an essential part of any team’s growth. People have to constantly be evolving from reviews and feedback.

In this episode, Brendan Howard is joined by Certified leadership coach and trainer Marnette Falley to discuss the art of giving feedback to others. 

Marnette is an ICF (International Coaching Federation) “certified executive coach, consultant, and creative problem solver who helps clients identify and activate personal and organizational strengths and overcome persistent barriers.” With over 25 years of business experience and insight-producing coaching tools and skills, Marnette coached corporate clients to boost employee engagement and help leaders and teams grow into their potential.

Through her leadership coaching, Marnette focuses on emotional intelligence, communication, team building, and change management and works with organizations that lean into employees’ professional development and an experimental mindset to support business innovation and growth. In her first career, she led the dvm360 marketing and content development team, and it’s that work developing effective, meaningful CE for veterinarians that led her to work that focuses on adult education and behavior change.

Tune in as Marnette shares the essential elements that one should consider to ensure that the feedback is as constructive as possible. She also highlights the challenges encountered when giving feedback, especially if it is a negative one. 

Episode Outline

• [00:00] Episode intro.
• [03:03] How to unpack negative feedback.
• [06:29] Issuing positive feedback before the negative one.
• [10:48] Falley gives examples of bad and good feedback.
• [13:18] Rewarding the effort, not the win.
• [15:11] Do you ever get pushback from people when you offer positive feedback?
• [21:00] How feedback and compliments improve learning.
• [22:45] Is it important to reflect before giving feedback?
• [25:32] Choosing the time and place to give feedback.
• [30:23] Ad break- Learn more about our Leaders program
• [32:58] Falley gives a breakdown of actions to take when the whole feedback system is broken.
• [41:16] Getting permission to give terrible feedback.
• [45:44] Acting on the feedback.
• [49:34] What to do when the feedback does not work.
• [53:29] How a junior employee should communicate to their superior to avoid conflict between the two.
• [55:35] The episode wraps up.
• [57:23] The end.