You've seen the viral video. Jackie Miller went to work driving a school bus for the Amerst City Schools like any other day. By the time that day was over, the proverbial straw had landed on her back and she resigned. But it's how she went out that is the story. To say she went off on these kids is a disservice to the lesson she laid down. For her or against her, we've all wanted to say it before. And for the record, almost everyone is on "teambusdriver".

Join us for part one of two as we meet the real Jackie Miller. She's a whole lot more than that 3 minute video.

Turns out, she's the hero we didn't know we needed.