If you think durable companies are built on flash, this conversation will change your mind. We sit down with excavation leader Matt Bachtel to unpack a 26-year journey powered by humble starts, careful decisions, and an unwavering investment in people. From mowing lawns and delivering filters at a dealership to running multi-crew water and sewer work across Northeast Ohio, Matt shows how steady growth and clean execution beat speed every time.

We dig into the early years, mentors who opened doors, a chicken coop yard organized like a showroom, and the hard choice to rent equipment until the numbers said buy. Matt explains why he dumped spreadsheets for industry software long before it was cool, and how proper cost codes, AIA billing, and change-order discipline turned a small firm into a professional outfit. You’ll hear how foremen were grown from parts runners and pipe layers, how GPS skills evolved into drones and precision layout, and how a modest barn operation matured into a facility that earned customer confidence without losing its roots.

Then the playbook exploded. A culture scare, a sudden retirement, and COVID-era shocks collided with inflation and supply shortages. Matt walks through promoting young standouts to foremen, adding a fourth crew, and rebuilding systems that broke under rapid growth. The customer-facing quality never slipped, because the team communicated, adapted, and kept documentation tight. 

Looking to 2026, we break down the firm’s two-year public service line replacement contract for 1,245 homes, the five-page procedure that makes it possible, and the personal discipline that keeps momentum alive when January hype fades.

If you’re a blue-collar owner or manager trying to scale without losing your soul, this is your field guide: know your market, hire for humility, rent smart, promote from within, and turn repeat pain into written process. 

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