Being an active listener and practicing emotional intelligence are two qualities Helen Norris, Vice President and Chief Information Officer at Chapman University, believes a person in a leadership role should strive for. And her skills as a leader have shown to be nothing short of awe-inspiring as she and her team continue to navigate and rework the technology required for a university to operate in the high flex environment brought on by COVID-19. Join Alison Dean, VP of Operations at Theorem, as she and Helen explore what the university picture currently looks like, the importance of being both accessible and present to team members, and why technology’s primary role is to enhance the lives of those it’s designed to serve.