Most revenue does not die because of bad marketing, bad sales, or bad customer success. It dies in the handoffs.

In this solo episode of Scale Without Chaos, Samantha Riel unpacks the silent revenue leaks hiding inside your business processes. Using a simple but powerful “bucket pass” analogy, she shows how every handoff between marketing and sales, sales and customer success, or leadership and frontline managers is a moment where growth can either accelerate or disappear.

You’ll learn:

• Why process failures often get disguised as people problems

• The most common breakdowns in handoffs and how they drain revenue

• Practical fixes: defining processes, feedback loops, audits, and handoff owners

• How to measure process efficiency and track where deals and customers drop off

• The “silent leak test” every leader should try to uncover hidden revenue gaps

Samantha also shares tactical ideas like the 24 hour checkpoint rule, building feedback loops into audits, and making process simplicity the standard.

Takeaway: You do not need more leads. You need to protect the revenue already in your pipeline by fixing your handoffs. For founders, this means watching the water in the bucket instead of just running faster with more buckets. For teams, it means speaking up, leading from where you stand, and making processes as simple and effective as possible.