Customer service is a term most of us have heard before. Maybe you need to return an item or ask a question – you visit or call the customer service department. In today's business environment, though, it's not just about answering questions or fixing problems. We have to be purposeful about creating a complete customer experience.

In this episode, Amanda and Wade talk about:

• How customer service and the customer experience are different
• Where we fall short in creating a great experience for our customers
• Who is responsible for creating that experience
• What we can learn about this topic from Chick-Fil-A
• ...and more!

Whether you're a retailer, wholesaler, entrepreneur or something else entirely, your business probably depends on serving customers or clients somewhere along the lines. These tips can help you serve them even more effectively!

Episode Resources:

• Wade Johannes on Facebook, LinkedIn, Instagram and Snapchat (user: wadejohannes)
• Mark Jewell Speaking & Training on Facebook, Twitter, LinkedIn and Instagram
• Mark Jewell on Facebook, Twitter, Instagram, LinkedIn and Snapchat (user: markjamesjewell)
• Amanda Sollman on Twitter, Instagram, LinkedIn and Snapchat (user: sollmana)