Summary:

This episode features a "Too Long, Didn't Listen" (TL;DL) summary of my conversation with Brian Calvert, owner of Business Health Market. After 20 years in shopping center management, Brian pivoted when the Amazon effect hit Buffalo. He shares three key insights: building a business through growth acquisition rather than grinding sales, transforming transactional insurance into relationship-driven service, and knowing when empathy requires tough love conversations.

Chapters:

01:42 Takeaway #1: Build a Business, Not a Job

02:59 Takeaway #2: Sales Through Empathy

04:26 Takeaway #3: The Double-Edged Sword of Empathy