In this episode Justin Miller interviews personal injury attorney Zack Port about running and marketing a modern PI firm. Zack explains why his practice focuses on referral relationships (doctors, chiropractors, past clients, other attorneys) rather than billboards and heavy ad spending, and how direct mail and newsletters help nurture those connections.

They also discuss building trust without face-to-face interactions, managing a remote team with daily rhythms, adopting EOS (Traction) to scale, and practical steps for handing off leadership hats as the firm grows.